- How does it work?
We’ll let you into a little secret – we don’t physically make these clothes ourselves. They are printed and dispatched by a very nice company who do it a lot better than we ever could, and have printing bases in the UK, US and mainland Europe. We can also arrange delivery elsewhere in the world through a different supplier, rates on request. When you place your order, it’ll go through to whichever base is closest to you*.
This is good news! It cuts down on air travel and delivery time, as well as allowing us to offer fairly consistent delivery charges to lots of different countries.
Once your order is printed, it’ll be dispatched by a trusted courier local to your region. You’ll get a tracking number, and your package should arrive within a few days.
You can then relax and bask in the warm glow of your new Tigerfluff Industries garments.
*whilst we’ve minimised the possibility of this with our garment choices, if something is out of stock at your nearest facility it will be shipped from the other. Postage costs will stay the same, and your order shouldn’t be delayed.
- Yeah, yeah, but how long does it all take?
We all know things move a little slower in this COVID/Brexit dystopia, but the order will be printed within 2-4 days. Once in the hands of the courier, you should expect 3-5 days of excitedly looking at your letterbox after that.
- Will Tigerfluff Industries ruin my Christmas?
We’ll try not to, but pre-Christmas delivery cannot be guaranteed. We put a big message at the top of the page to say try to order before the 10th December, then everything should be fine. After that, you’re still welcome to place an order, but it’s more risky.
We’re not able to offer an express service at this time.
- What if it all goes wrong?
If you’ve been waiting longer than the advised delivery time, you’re welcome to get in touch so we can chase it up for you. Alternatively, if you can see from your tracking number that your package is on the move, you can chase it up directly with the courier to solve any problems more quickly.
If your order cannot be delivered because your address was entered incorrectly, we’ll arrange a new delivery for you. The cost of this will need to be covered by you, sorry.
- What if my item is faulty?
Please let us know within 14 days of receiving your items if there is a problem with you order.
If your item is faulty, please send us a picture so we can arrange a full refund or send a replacement.
- What if I’ve ordered the wrong size?
We have provided size charts for every product, as well as an additional page about sizing.
Please take care to order the correct sizes. We like to measure one of our favourite old t-shirts and match the measurements as closely as possible. That’s how we roll.
If you do end up with the wrong size, please let us know within 14 days. We will ask you to return the item to our UK headquarters (at your own cost), and will offer you a replacement item in the correct size at 50% of the advertised price. You will also have to cover the new delivery charge.
P.S. we’re reasonable people, and if something is entirely or partially our fault, then we’ll adjust our policy accordingly.
- Why won’t you just offer a full refund?
We’re a small business, and every returned order means we lose money. Whilst we aim to act fairly in all situations (we want you to come back to us, after all), we need to minimise our losses in situations which are not our fault. We hope you can understand why we do this.